Refund policy
Refunds (if applicable)
Refunds must be made within 48 hours of package delivery. Wig MUST be intact, no lace cut, and not worn. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. To complete your return, we require a receipt or proof of purchase.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you havenβt received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If youβve done all of this and you still have not received your refund yet, please contact us through email at support@jenkinsjoint.com.